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Chinchillas2shop

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How do I know if my order has been accepted?
Once you have placed an order online you will receive a confirmation from Worldpay
- this email shows your transaction order ID
If you do not receive the confirmation email - please let us know and we can check for you
IF you haven't received any emails then we may not have received your order
please email us with your full name and we can check online through our own server for you
email us on: chinchilla@btinternet.com

IF YOUR PARCEL HASN'T ARRIVED
We generally send parcels out with either courier or royal mail (depending on size and weight) and then email
to let you know it's on it's way and who'll be delivering
Parcels should be with you in 1- 3 days (unless we email you otherwise)
If you're parcel hasn't arrived and it was sent by Royal mail - then please contact your local
Royal mail depo before contacting us, we find in most cases, Royal Mail tried to deliver but forgot to
leave a card and it's sat waiting in the Depo (it's then sent back to us 4 weeks later)
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If your parcel was sent by courier we will have supplied you with a consignment number
so you can trace the whereabouts of your parcel
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If you need any more help - please email us: info@chinchillas2shop.co.uk
and we'll reply as soon as we can

Please note that we are an online shop only
Chinchillas2shop
As chinchilla owners ourselves we understand the importance of buying in the correct feed and toys for such exotic pets
- but rabbits, guinea pigs, degu and other small pet owners are welcome to shop too!
Meet our own pet chinchillas HERE
We donate to chinchilla sanctuaries/rescues/re-homing - and always will!
That includes not only chinchillas, but rabbits and guinea pigs on our private list
Other rescues/sanctuaries receive their orders at a cut down price
We also donate 'gift boxes' or add 'extras' to their already cut priced orders too!
- also selling items at wholesale price for them to sell on at fairs or other venues

CONTACT DETAILS
If you have any problems or queries
please do not hesitate to contact us on: chinchilla@btinternet.com
Chinchillas2shop contact details:
Phone: 01422 247516
Fax: 01422 247516
By Post: Chinchillas2shop
'Burnside', Lane Head Lane, Ogden, Halifax, HX2 8XL, UK

Trouble with ordering - (items keep removing themselves from the cart):
Sometimes when customers make an order, the list deletes the previous item when ordering more than
one item from the shop, this is generally the PC your are working on than the shop itself - if you remove cookies on your PC, or/and restart your PC this should work:
On your browser, click 'tools' then onto 'internet options' - there is a tag there saying 'remove cookies' click on this and it should remove any cookies
- restart the PC and try again